How participant requests work
Care4AU support requests help participants, families, carers and coordinators describe what they need. They can include location, service type, funding information and preferred contact method. Providers should respond only when they can offer a relevant, respectful next step.
What good looks like
Respond promptly, acknowledge the request, be honest about capacity and explain your next step. Do not use request information for unrelated marketing. If you cannot help, say so clearly and consider suggesting an appropriate alternative.
Why this matters
Clear information saves time for both providers and people seeking support. It also helps Care4AU present a directory that participants can use with greater confidence.