Nursing and complex care

Nursing and complex care services can assist people with health-related support at home or in the community. Needs vary greatly, so it is important to describe the clinical tasks, timing, location and any training or continuity requirements accurately.

Before contacting a provider

Write down the goal, location, preferred days and times, funding information and any accessibility or communication needs. A clear request saves time and helps providers respond honestly about capacity.

Questions to ask

Ask about qualifications, clinical governance, after-hours arrangements, continuity of staff, incident processes, fees, travel, and whether the provider can meet the specific care requirements involved.

Make an informed decision

Compare more than one option if you can. Confirm costs, service agreements and what will happen if support needs change. Care4AU does not choose a provider for you; it helps you begin the search with clear information.

Request nursing and complex care · Guide for families and carers