Questions to ask a support provider
A clear conversation at the beginning can prevent confusion later. You can ask providers about practical arrangements as well as quality, safety and communication. There is no need to accept pressure to decide immediately.
Practical next steps
Ask: Do you have capacity? Who will provide the support? What will it cost? Are there travel or cancellation fees? How do you communicate changes? How are incidents and complaints handled? Can you meet accessibility, language or cultural needs?
Keep control of the decision
You can compare providers, ask for information in writing and involve a family member, carer or coordinator if you choose. A good provider will make room for questions and explain the next step without pressure.
Use Care4AU to begin
Send a free request with your area, the support you need and your preferred way to be contacted. You decide which information you share.