What to do if a provider does not respond
Providers may be at capacity, change their contact details or take time to respond. If you do not hear back, it is reasonable to follow up once and then try another provider. Do not delay urgent support needs while waiting for a response.
Practical next steps
Check that the contact details are correct, ask whether the provider has a waitlist, and use a clear message with the support needed, location and preferred contact time. Tell Care4AU if the listing information appears inaccurate.
Keep control of the decision
You can compare providers, ask for information in writing and involve a family member, carer or coordinator if you choose. A good provider will make room for questions and explain the next step without pressure.
Use Care4AU to begin
Send a free request with your area, the support you need and your preferred way to be contacted. You decide which information you share.